How We Handle Your Personal Information

Delica Foods Holdings Co., Ltd. and its group companies (hereinafter collectively referred to as the “Delica Foods Group”) protect customers’ important information as stated below, make every effort to offer reliable services that customers can use with peace of mind, and always pay utmost attention to information security.

Definition of personal information

The Delica Foods Group recognizes the following as personal information: customers’ names, postal addresses, and email addresses included in customer information; and various codes that may be used to identify any individual or any information that belongs to an individual.

Collection of personal information

When you send an inquiry to the Delica Foods Group about its products, purchase its products, or send information to the Delica Foods Group, we collect your email address, name, postal address, telephone number, and any other personal information in order to perform regular business activities.
The Delica Foods Group determines and informs you of the intended uses of your personal information before collecting it, and collects it in an appropriate way.

Intended uses and disclosure of your personal information

The Delica Foods Group uses your personal information only for the intended uses listed below, and uses it to the extent required to fulfill the intended uses.
If the Delica Foods Group should use your personal information for a purpose other than the intended uses, we will notify you of the purpose and obtain your consent before using it for the purpose.

1. To deliver the products you have ordered
2. To send you an invitation to a seminar or any other event, or a questionnaire by direct mail or email
3. To send a notice to shareholders or an inquiry about the shipment of a gift for shareholders by direct mail or email, or via the Web
4. To process data on the Delica Foods Group’s products and services into non-personally identifiable statistical data
5. To contact job applicants for recruitment activities
6. For other business activities related to or incidental to those listed above

Entrustment to a third party

If the Delica Foods Group entrusts an outsider with the handling of your personal information for the intended uses of it as mentioned in the preceding section, we select an appropriate entrustee, conclude an agreement on personal information protection with the entrustee, and provides necessary and appropriate supervision of the entrustee.

In other cases, the Delica Foods Group will not provide your personal information that has received from you for any third party without your consent. However, this does not apply in case of the request from legal authorities.

Request for the disclosure of retained personal information

If you request the disclosure, correction, addition, discontinuation of use, or deletion of your own personal information, the Delica Foods Group will pursue your requests without delay only if the request is confirmed to have been made by yourself.

Important notes

The Delica Foods Group assumes no responsibility for any use of your personal information collected independently by linked websites or advertisers. Please read the privacy policies of the individual websites.

Please also note that this Privacy Policy is subject to change due to changes in the Delica Foods Group’s services.

For inquiries

If you have any request for disclosure, opinion, question, complaint, or inquiry about the handling of your personal information, please contact the following:

Personal Information Protection Manager
Delica Foods Holdings Co., Ltd.
Location: 4-12-12 Roku-cho, Adachi-ku, Tokyo 121-0073

Last revised: April 1, 2021